POLICIES

 

 

 

 

 

 

A. Terms & Conditions

1. These terms and conditions serve as the final agreement between us, replacing all the verbal and written statements, agreements or correspondence related to the services and products of "OptrixStore.com" . All other information in "OptrixStore.com"  such as products descriptions and photos, etc., does not constitute any part of this contract, unless otherwise stated clearly in written form to you, our customer.

2. All the eyeglass & sunglass frame, lenses and other eyeglass & sunglass accessories in "OptrixStore.com" are subject to availability. In case of any frames or other products not in stock, you, our customer will be informed of the status as soon as possible.

3. All the descriptive information, the photos and colors of eyeglass & sunglass frames, are for guidance and suggestions only. There may be slight and minor variations to the descriptions, the photos and the colors, as some customers’ computers may not display the colors accurately.

4. None of our customer service staff has the right to amend and waive any of these terms and conditions, unless otherwise these amendments or waivers are sent to you, our customer, in formal written form(postal or by email).

5. In order to enable our better service to you, our customer, we may record any phone conversations between you and our customer service personnel.

6. You should be of legal contracting age to order eyeglasses online from "OptrixStore.com". Your acceptance of this Agreement and utilization of Services implies and You expressly and implicitly represent to "OptrixStore.com" that You are of the legal contracting age or operating under parental supervision and nothing will invalidate this Agreement. "OptrixStore.com" has the right to bind You and your parents to this Agreement.

B. Eyeglass Prescription

1. Before you order eyeglasses from "OptrixStore.com", you should obtain a copy of eyeglass prescription from eye care professional (ECP) which was issued by your eye doctor in the most recent 2 years.Incase this is not followed we wont be responsible for any damage or discomfort to you.You can’t use the contact lenses prescription to order eyeglasses from us, otherwise it is fully your own responsibility.

2. We will use the data on the prescription provided by you to produce lenses and eyeglasses. The eyeglasses we ship to you will be based on this prescription.

3. If you are not sure about the validity and preciseness of your prescription, please contact your optometrist or opthalmologist who conducted the eye exam for you.

4. Pupillary distance, abbreviated as PD, is crucial for fitting your eyeglasses precisely. Unless clearly input in our website, we will use average adult PD of 63mm for single vision distance eyeglasses, and we will use average PD of 60mm for single vision reading glasses for our adult customer. We strongly hope you can get your exact PD from your doctor or optician to ensure the maximum well-being of your vision health.

C. Price and payment

nbsp;1. The prices shown on "OptrixStore.com" are the price that you, our customer, will pay.

2. We accept the major credit cards. Payments will be effected by debiting your account.

3. In case of our failure of providing you the products you order from "OptrixStore.com", we will inform you in writing and will refund the full payment to the same card/bank account with no more responsibility at our side.

D. Shipping and Delivery

1. In most cases, normal single vision eyeglasses will be delivered in about 2 weeks after your placement of the order online. Orders with tinted lenses may take extra 3-4 business days. Orders with photochromic lenses, polarized lenses, Bifocals/Progressive lenses, or Wraparound prescription sunglasses may take extra 5-7 business days.

2. Title and risk of loss for all Product/s ordered by You shall pass on to You upon the "OptrixStore.com" 's shipment to the shipping carrier.

3. For customers from countries except India, the shipping charge will be higher, and the specific shipping cost will be added when you check out.

4. Prices shown on our website are for the frames or frames with lenses only, excluding the shipping and delivery charge.

5. Once the package leaves our facility, it becomes the responsibility of the courier company, not   "OptrixStore.com".

6. If the package is damaged in transit, please first contact the courier service company, and then you may contact us.

7. Shipping and delivery time mean the time used in transit. Our producing and fitting time is not a part of the shipping and delivery time.

8. If for any reason you, our customer, do not accept the delivery of the package of the eyeglasses you ordered from us, we may charge you the possible cost incurred by us as a result of your non-acceptance.

9. We will not agree to exchange and re-produce a new pair of eyeglasses or prescription sunglasses if the address you entered is considered to be undeliverable.

10.  From time to time, shipping delay occurs due to various reasons. We kindly remind you to enter your address correctly with proper cases, spaces and punctuations. If you’d like to have your order shipped to a company address, please don’t forget to write the company name as the integral part of your shipping address. It is your responsibility if you enter an incomplete address or wrong address.

11.  A certain amount of import duty may apply for some countries. For instance, the CSC (customs clearance charge) is required in some European countries. Please contact the local custom for a specific amount of CSC.

E. Customers’ inspection of eyeglasses

1. "OptrixStore.com" expressly disclaims any guarantee of exactness as to the finish and appearance of the final Product/s as ordered by You based on the display on the Website/s. The quality of any Product/s, Services, information, or other material purchased or obtained by You through the Website/s may not meet your expectations. If you do not agree with the same, "OptrixStore.com" will provide you an opportunity to wither receive a voucher to be redeemed against the purchase of the alternative Product of the same value.

 2. Once the package is delivered and received by you, our customer, you must conduct inspection immediately and carefully. Failure in doing so will be your own responsibility.

3. If you, our customer, find the eyeglasses and accessories are damaged or lost, or not in accordance with what you have ordered, please contact us immediately. Failure in doing so will be your own responsibility.

4. In case you decide to return the package to us, please do not use the eyeglasses,sunglasses & contact lenses and enclosed accessories, and keep its original status. Failure in doing so will be your own responsibility.

F. Change and cancel the order

 1. Eyeglasses & prescription sunglasses are custom-made products, so if you want to change the order, you must send us the details of the changes within the 24 hours of your ordering from us. After the first 24 hours, the order can not be changed as it is already in the stage of production.

2. For the order that can not be changed, we will start producing a new pair of eyewear based on your changed details, and it will count as your, our customer’s, one-time return or exchange. You will lose the chance of further return or exchange.

3. You, our customer, can not cancel the order after the initial 24 hours if the order is already in the process of fitting. Should the customer choose to directly receive refund at this stage, please contact our staff for exact cost incurred by us and we will charge you for that cost.

4. For any change or cancellation concerning your order, we will send any acknowledgement email to you. In case you do not receive any email from us, please contact our staff at sales@OptrixStore.com without delay.

G. Return and refund

 1. To make you 100% satisfied is our supreme target. In case, for any reason, you are not fully contented with your purchase at "OptrixStore.com", our return policy will make your purchase a risk-free one.

2. Within 7 days after your receipt of your eyeglasses, you may return your eyeglasses to us for an exchange for a new pair.However you will need to pay for the shipping charges again when you request an exchange.

(a)         The price tag and any other identification tag, the invoice and the original packing must be intact and sent back;

(b)          The product should not have been used or should not have any dirt or scratches or tear or in short should not be rendered unsellable;

(c)          You need to mention your order number, the date of order and your date of receipt;

(d)          Ensure that the return package is appropriately sealed and sent to  "OptrixStore.com" as any damage in transit will continue to be your responsibility and this policy will cease to be applicable;

(e)          "OptrixStore.com"  has a dedicated team which will check the returned products and their decision of your request will be final to accept or reject.

(f)            Please contact at exchange@OptrixStore.com for all requests related to exchange of products.

3. It will be your responsibility to pay for the shipping cost of returning the original condition package to us. It is recommended to return the package via the trackable courier services to expedite the process of refund or exchange. No exchange will be processed before receiving the returned package at our side.

4. Only ONE new pair of eyeglasses/sunglasses/contact lenses can be exchanged for free if you are eligible for an exchange. The new pair will be produced in compliance with the original prescription. In case you’d like to choose better frame or lenses, the difference will be charged. Also the shipping charge for the exchanged new pair of eyeglasses will be for your account. Exchange or replacement will be processed once we receive the returned package at our side.

For some special orders in which the ordered prescription lenses are 1.57 Aspheric, 1.60 index, 1.67 index lenses, 1.74 index lenses, polarized lenses, Polycarbonate lenses, progressive lenses, bifocal lenses ,Photochromic ,as well as the Wraparound prescription sunglasses, 50% price on a new pair of lenses would be charged. Please feel free to contact our Customer Service at exchange@OptrixStore.com for more specific options.

9. If you have input the wrong prescription or have entered other information wrongly resulting in the wrong producing of eyeglasses, we will not be held responsible for it.

H. Privacy and security

This privacy policy sets out how OptrixStore.com uses and protects any information that you give https://optrixstore.com/index.php/admin/cms_wysiwyg/directive/___directive/e3tjb25maWcgcGF0aD0iZ2VuZXJhbC9zdG9yZV9pbmZvcm1hdGlvbi9uYW1lIn19/key/55c3e4a3801861f00b1f13e1de5b7c6b/ when you use this website. OptrixStore.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. OptrixStore.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at contact@optrixstore.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

I. Transfer rights

 1. You may not have the right to transfer this contract or any part of it without our written permission, as this contract is a personal agreement between us.

2. We may have the power to subcontract the whole contract or part of it to another competent party or parties, without your prior permission, to satisfactorily fulfill this contract and serve you better.